Business Communication Skills for Technology Support Teams

Learning Outcomes: By the end of this course, the participants should be able to: 1.       Introduce business communication & its importance.2.       Assess individual communication style.3.       Explain the importance of etiquette and ethics of various communication media (E-mails, Telephone, Social Media & SMS’s)4.       Deep dive into tactful communication.5.       Commit to an action on how to improve own communication.